We offer FREE ground shipping on all U.S. orders (excluding Alaska, Hawaii, and off-shore U.S. territories such as Puerto Rico)
Ground shipping is approximately 5-7 business days. Free Shipping Offers may be suspended during promotional periods.
Please note that we do not ship or deliver on Saturdays, Sundays and select holidays.
Previous purchases are NOT eligible for adjustments.
The customer will be responsible for any international shipping cost.
No, unfortunately we do not offer shipping to APO/FPO or PO Box Addresses at this time.
How to return my items? Easy! Follow the steps below.
Contact us at firstname.lastname@example.org and provide order number and reason for returning. We will email the return label to you.
We suggest that you ship with a tracking number and insurance as we cannot be responsible for packages lost in transit.
WILD+ ZEN will issue a refund within 30 days of purchase in the original form of payment.
Your return will be accepted if your item:
Please note all items are subject to inspection and a $10 restocking fee may be applied to items that are returned damaged and not in original packaging. Due to an automatic ordering system, order modifications are no longer possible once your order has been placed online. As soon as your order is shipped out, you will receive a tracking email that will enable you to track your package.
WILD+ZEN is not responsible for lost or stolen packages.
Palo Alto, CA 94303
Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.